Shipping Policy – Global Horticulture Ltd

1. UK SHIPPING COSTS

Here’s the breakdown:

Orders under £75: £8.99 shipping
Orders £75 or more: FREE shipping 🎉

Note: Some bulky or awkward items incur a surcharge:

£5 per 50L soil bag
£15 for large tents, trays, 6ft poles, etc.
£2.50 per extra 5KG of Coco bricks (over 15KG)
Items requiring a pallet: from £60 per pallet

If you’re located in the Highlands, Islands, Northern Ireland, or similar, a flat £27 charge applies, plus any surcharges. These will be automatically calculated at checkout.

1.1 Missed Deliveries / Return to Sender

If your parcel is returned to us because:

You didn’t collect it
You weren’t in
You didn’t respond to the courier

You will:

Not be refunded your original shipping cost
Be charged for the courier’s return fee

We’ll either:

Resend – you pay all shipping fees again
Refund – minus courier charges and a 15% admin/restocking fee

Please track your parcel and ensure someone’s available to receive it—or that it’s collected promptly.

2. UK SHIPPING TIMES

We typically dispatch orders within 1–2 working days, using next-day delivery for mainland UK. Remote areas like the Scottish Highlands may take 2 working days.

Occasionally, delays happen due to stock availability, courier issues, holidays, or busy periods. Please allow up to 5 working days before following up.

Need it urgently or want Saturday delivery? Call us on 01256 884 152 and we’ll do our best to assist.

2.1 Previous Courier Instructions

If you’ve ever told a courier to “leave it in the shed/porch/bushes,” that instruction may remain on your file.

We’re not liable for any loss, damage, or theft due to these delivery preferences. If you want to override a previous instruction, contact us in advance.

2.2 Failed Deliveries

If your parcel is returned to us because of:

Incorrect/incomplete delivery info
Failure to collect or respond to the courier

You’ll:

Be charged return courier fees
Only receive a partial refund, minus shipping, return costs, and a 15% admin fee

Always double-check your contact and delivery details at checkout.

3. INTERNATIONAL SHIPPING

3.1 Do You Ship Abroad?

Yes – we ship worldwide 🌍

UK VAT is removed at checkout
You’ll be responsible for paying local taxes, duties, and customs charges upon delivery

We ship in good faith, but if customs rejects or returns your order, it’s your responsibility. Make sure you know what’s permitted in your country.

3.2 International Shipping Costs

Our system isn’t perfect yet. EU shipping usually starts at €35–€45, but if it’s higher, we’ll send you a quote:

You can pay the difference or
Cancel your order for a full refund

Want a quote before ordering?
Email us at [email protected] or choose “bank deposit” at checkout so we can hold the order and follow up.

3.3 Delivery Time Estimates

Europe: 2–4 working days (customs may add delays)
USA: Often as quick as 2 days
Rest of world: Up to 7+ days depending on customs

We’ll send tracking info once your order is dispatched.

3.4 Customs & VAT

You are responsible for:

All local taxes and import duties
Providing a valid email and phone number for customs contact

We don’t know what specific documentation your country requires—please check with your local customs office before ordering.

3.5 If You Don’t Pay Customs Fees

If you refuse to pay customs fees:

Your parcel may be returned or destroyed
If returned to us, your refund will exclude:
- Original shipping
- Return courier fees
- A 15% admin/restocking fee
If destroyed or lost – no refund

We know it’s strict, but fair.

3.6 Faulty Products (International Orders)

If a product is faulty and you’re overseas:

You cover return and replacement shipping costs in both directions
Unfortunately, no exceptions apply

3.7 TL;DR – International Summary

Customs rules, taxes, and paperwork are your responsibility. If your parcel is returned to us, expect:

Shipping costs deducted
Return courier charges deducted
15% admin/restocking fee applied

Not sure what’s allowed? Ask first. Saves everyone the hassle.